Returning a bottle

Because this site is an informational catalog rather than an online shop, all purchases, deliveries, and returns are handled directly by the retail partner where your order was placed. Each retailer maintains its own policy regarding returns, exchanges, and timelines for hair care products. To begin a return or request a replacement, please open the original order confirmation email sent by that seller and follow the instructions listed in your account on their store.

Please do not mail bottles back to this website, our business office, or any general mailing address shown in our catalog. We do not operate an order processing facility here, so items sent to our catalog address cannot be received, processed, or exchanged by our team. Everything must go back through the retail partner platform that processed your original payment.

If you ordered several jars or bottles of our treatments, we recommend checking the formula name and fluid ounce size printed on the front label before opening a second one. Most retail partners require containers to remain unopened and sealed if you wish to send back an extra bottle from your order.